Counsel potential customers seeking our products and services on our Website, FB, Google, Just Dial, Incoming Calls, Chats, Instagram, Twitter etc.
Engage with them to build long term relationships which lead to higher sales of our products and services as well as larger number of references and rejoins on a continuous basis.
Meet our business growth objectives by achieving revenue targets and process benchmarks on a daily basis.
0-1 yr
BBA Graduates only
Contact potential customers through Phone, Email, SMS, Chat, Skype etc to explain and counsel them on our products and services
Follow up customer enquiries on our Website, FB, Google, Just Dial Incoming Calls, Chats, Instagram, Twitter etc. to convert into sales/span>.
Attend to customer enquiries and fix customer appointments with our Ayurvedic Doctors and Nutritionists for joining our programs
Achieve daily, weekly and monthly revenue targets and process benchmarks
Good command over spoken and written English and Hindi
Knowledge of sales and relationship building process
Ability to work under pressure and achieve objectives
Excellent interpersonal skills
Proficient with computers including Word, Excel and PowerPoint
Committed, enthusiastic team player
Plan food and nutrition programs for customers based on their blood group, Ayurvedic Prakriti Analysis, medical history, lifestyle and preferences etc, to help them attain physical well being, prevent and treat illnesses by promoting healthy eating habits.
Suggest diet modifications as per individual customer requirements and coach them to follow these with discipline.
Post Graduate in Food & Nutrition / Clinical Nutrition.
Good command over spoken and written English and Hindi. Fluency in any other Indian languages would be a distinct advantage.
Assess nutritional needs of our customers and develop personalised nutrition plans for them
Plan, execute and monitor diet plans through our Diet Software i.e. CRM
Consult and coordinate with our Ayurvedic Doctors to determine specific dietary restrictions and prescribe Ayurvedic herbs
Therapeutic diet planning in cases of specific medical conditions of our customers
Maintain high quality of diets, innovate diet recipes and monitor annual Maintenance Programs for our customers
Manage stuck weight cases in coordination with seniors
Prepare tips, presentations, articles and other contents; attend seminars, workshops etc related to good health through nutrition; research the effect of nutrition on human body functions.
Good command over spoken and written English and Hindi
Good domain knowledge and understanding of biochemistry / human physiology / nutrition / body metabolism etc
Ability to work under pressure and meet deadlines
Excellent interpersonal and communication skills
Proficient with computers including Word, Excel and PowerPoint
Committed and enthusiastic team player
The Sales/Team Leader enjoys and thrives on the competitive nature of the sale while functioning as a front-line senior sales agent.
Build customer loyalty by providing excellent customer service through the coaching and development of sales agents.
Additional challenges include process improvement, monitoring and managing staff performance, communicating openly and frequently, demonstrating integrity, and leading by example.
Must have 5 years of experience.
Bachelor’s degree is preferred.
Ability to lead people to accomplish objectives without creating hostility in the workplace
Working knowledge of business computer systems and related software
Planning, organising, directing and controlling the activities of a volume-driven, customer contact centre.
Lead, manage and oversee the daily operations of the contact centre; responsible for customer care, sales goal and high closure rate of sales opportunities.
Develop strategies and tactics to ensure that the contact centre reaches objectives and targets.
Drive increased sales through an increased focus on sales, sales process improvement and sales motivation.
Develop contact centre/customer care policies and procedures that maximize productivity and profitability.
Ensure accurate and timely sales support to the customers.
Supports and communicates business goals, quality standards, processes, procedures, and policies.
Distribute Leads to Team Members.
Collect and study dispositions, daily .
Listen to NI(not interested), SI(service issue), WN(wrong number), CB(call back) cases daily.
Give documented feedback daily .
Re-churn data (NI) to others.
Take escalated calls, closure calls.
Implement audit feedback.
Study OB(outbound) calls and IB(inbound) calls MIS
Good command over spoken and written English and Hindi
Knowledge of sales and relationship building process
Ability to work under pressure and achieve objectives
Excellent interpersonal skills
Proficient with computers including Word, Excel and PowerPoint
Committed, enthusiastic team player
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